Backing up via Samsung Recovery Solution on Windows - window of backup disappeared
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
▶ Symptom
- While progressing backup, the dialog window of backup is suddenly disappeared due to temporal non-responding state.
▶ Cause
- The supply of electricity to external HDD is not efficient.
And then it makes SRS non-responding state. Thus, SRS lost its focus.
▶ Response method
1) If there is additional USB translator, please connect it to the computer before starting backup function to prevent losing focus due to temporal non-responding state based on insufficient supply of electricity.
2) If SRS lost focus due to insufficient supply of electricity, please click main UI. It will make the dialog window of backup appear again.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
Thank you for your feedback!
Please answer all questions.
RC01_Static Content : This text is only displayed on the editor page