My Fingerprint is sometimes not Recognized when I Register or Authenticate with it on PC (Hong-Kong version)
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
As models with a fingerprint sensor have it located on the side power button, it is out of view of users and you may not touch the entire sensor area.
※ The fingerprint sensor location may differ depending on your PC model.
When registering a fingerprint, you need to evenly touch as much of the area as possible, and when authenticating with a fingerprint, you should touch the entire sensor area.
- The above description is only applicable to the Samsung computers (Hong-Kong version) introduced in year 2018. The above description was updated in October 2018 and for reference only.
- Images are for reference only.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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