The refrigerator does not work, or it does not chill sufficiently.

Last Update date : Jan 26. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

- Check that the power plug is properly connected

- Check the temperature control on the display panel and set it to the correct temperature. Try setting the temperature lower/cooler

- Check if the refrigerator is under direct sunlight or located too near a heat source

- Check if the back of the refrigerator too close to the wall and therefore keeping air from circulating

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

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