Why there is no water or not enough water is entering the washing machine?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Please confirm if the water tap connected to the washing machine is open to full.
Confirm that there are no kinks or bents in the water hose connected to the machine.
Confirm if the water hose mesh filter is not blocked. You should clean the water hose mesh filter at least twice a year.
To clean the water hose mesh filter, follow these steps:
- Turn off the water source to the washing machine.
Unscrew the hose from the back of the washing machine. Refer to the first picture below.
- With a pair of pliers, gently pull out the mesh filter from the end of the hose and then rinse it under. Refer to the second picture below.
- Water until clean. Also clean the inside and outside of the threaded connector.

- Push the filter back into place.
- Screw the hose back onto the washing machine.
- Turn on the faucet and then make sure the connections are watertight.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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