How to use Galaxy Wearable Self Diagnostics
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Galaxy Wearable self-diagnostic mode checks the health and status of your Galaxy devices hardware and software to ensure that everything is running smoothly with your Galaxy Watch or Galaxy Buds.
How to use Galaxy Wearable Self Diagnostics
Please Note:
- Ensure you have downloaded and are using the latest software version of wearable device, Samsung Members, Galaxy Wearable to get the most complete diagnostic and update options.
- Self Diagnostics is available on Galaxy Watch 4 and above.
- Self Diagnostics is available on Galaxy Watch Buds 2 Pro and above.
Step 1. Open Samsung Members app.
Step 2. Tap Support.
Step 3. Tap to select your Galaxy Watch or Galaxy Buds from the list of connected wearable devices and enter the self diagnostic options.
Step 4. Once you have selected Buds or Watch, select an option from the list to perform that diagnostic function.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
Thank you for your feedback!
Please answer all questions.
RC01_Static Content : This text is only displayed on the editor page