I inserted a new SIM card into my phone and am asked for a PIN. How can I unlock it?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Network Lock
If your device locks when used with a SIM card from a region authorised for that device then it strongly suggests that device has been locked by a mobile network to only work with that network's SIM cards.
Samsung does not lock any of its devices to any particular network. You will need to contact the original service provider or retailer for your handset to request an unlock code. This is not something that Samsung can do on your behalf. Some service providers may allow you to unlock the device for a small charge or for free, whereas others may not allow the device to be unlocked at all.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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