What to do if your USB type C earphones are not working properly with Galaxy S23
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Intermittent sound, lock up or sound lag may occur when using some older Samsung USB type C earphones with Galaxy S23 devices. If this occurs, it can be easily resolved by updating the earphones firmware.
How to update USB type-c earphones firmware with Galaxy
Step 1. Check the main screen has an earphone icon.
Step 2. Swipe down on the main screen to reveal devices notifications.
Step 3. Tap Checking firmware version.
Step 4. Tap "Update”.
Step 5. Devices firmware will update.
Step 6. The notification will change to “update completed” once complete.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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