How to troubleshoot if apps are not working in Samsung TV

Last Update date : Mar 27. 2026

इस लेख को हिंदी में देखने के लिए कृपया यहाँ क्लिक करें

If your Samsung Smart TV has an app that isn’t working properly, perform the following steps.

Method 1. Perform a soft reset on the TV

A soft reset fully powers off and restarts the TV instead of simply putting it into standby mode. This can help resolve issues with apps. There are two methods to perform a soft reset on your TV.

Press and hold the power button on your remote until the TV turns off and back on again. This process should only take around five seconds. Alternatively, unplug your TV from the power outlet for 30 seconds and then plug it back in.

Method 2. Check for software updates

Software updates provide bug fixes and improve security for your device. To keep your TV running smoothly and avoid errors, make sure its software is up-to-date. Follow the steps below or click here.

Home > Settings > All Settings > Support > Software Update > Update Now.

This process removes old and useless data that causes problems and replaces it with fresh data. 

Step 1. Press the Home button and navigate to Apps.

reinstall apps step1

Step 2. Go to Settings. 

reinstall apps step2

Step 3. Navigate to the app, and then select Delete.

Note: Deleting an app will also delete its data.

reinstall apps step3

Note: If Delete is grayed out, this is a recommended app. Select Reinstall instead.

Step 4. Press the return button on your remote and select the Search icon.

reinstall apps step4

Step 5. Enter the name of the app and install it.

Note: Make sure that you have your login information before deleting or reinstalling an app. These steps will sign you out, and so you will need to sign back in.

Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements and Smart Hub applications.

Home > Settings > All Settings > Support > Device Care > Self Diagnosis > Reset Smart hub > Enter the PIN > Done.

reset smart hub

Note: 

  • The default PIN is 0000.
  • You may need to download the app again after the reset.

Note: Device screenshots and the menu are only a sample in English - they are also available in the language of your country.

Watch Video:

Explore how-to video for your TV on our offical Samsung India YouTube channel, click here.

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