Solving Wi-Fi connection issues on your Samsung TV

Last Update date : Jul 25. 2026

Before starting: Check the network status

If you are having trouble connecting your Smart TV to the internet, take a look at the Network Status. You can check your internet connection settings and see where the connection is failing.

Step 1. Press the Home button on your TV remote

Step 2. Navigate to Menu > Settings and select it using your remote

Step 3 . Select All Settings

Step 4. Select Connection

Step 5. Select Network

Step 6. Select Network Status

Identify the issue

There are two potential points of failure that can cause network issues. These are the connections between your TV and the router and the connection between the router and the internet.

Connection failure between the TV and router:

Connection failure between the router and internet:

To identify if the issue is between the TV and the router, try connecting a different device to your router. If this device connects and works correctly, then the issue is with your TV.

To identify if the issue is between the router and the internet provider, check your internet box. If the box is connected, then you will need to contact your internet provider to solve the issue.

Device Care

Device Care works by running scans on your TV so that it can diagnose and optimise your TV, attempting to fix issues such as a blurry screen or insufficient storage space. If an issue is found this will be shown to you on a list of diagnostics.

Follow the steps below to find out how to run Device Care on your TV.

Step 1. Press the Home button on your TV remote

Step 2. Navigate to Menu > Settings

Step 3. Select All Settings

Step 4. Select Support

Step 5. Select Device Care

Read our FAQ on How to use Device Care on your Samsung Smart TV for more information on how to troubleshoot and care for your TV.

Check for software updates

There are two different methods to update your TV. The method outlined below takes you through how to update from the TV menu. Read our FAQ on how to update your TV software to find out how to update via a USB.

Please note: The following steps may look different depending on your TV model and the version of the smart menu it uses. If you're not sure of the exact steps, follow your printed user manual or download the e-manual from Samsung Support.

Step 1. Press the Home button on your TV remote

Step 2. Navigate to Menu > Settings

Step 3. Select All Settings

Step 4. Select Support

Step 5. Select Software Update

Step 6. Select Update Now

Please note:

If you have a USB stick connected for video/photo/music playback or recording, the TV will ask if it should look on the USB stick for an update file. Select No to continue updating using Wi-Fi.
If there is no update available then your TV is already updated to the latest version.

Reset your network

To Reset Your TV's Network Settings:

1. Press the Home Button: Start by pressing the home button on your TV remote control.

2. Navigate to Settings: From the home screen, select Menu → Settings → All Settings.

3. Access Network Settings: Go to Connection → Network.

4. Reset Network: Select Reset Network to complete the process.

Step 1. Press the Home button in the TV remote control

Reset Network highlighted in the Network settings menu

Step 2. Press the left button in the TV remote control and navigate through settings.

Step 3. Select Menu.

Step 4. Then select Settings.

Step 5. Then select All Settings.

Step 6. Go to connection.

Step 7. Select Network.

Step 8. Go to Reset Network.

Step 9. Press Reset.

Reconnect to the Internet

After a factory reset, you need to connect again to the Internet. There are two ways to connect your Smart TV to the Internet, which are wireless and wired connections. The connection method is as follows.

Step 1. Click the HOME button on your TV remote.

Step 2. Navigate to Settings and select it using your remote.

Step 3. Select Network (General is the first for some TVs).

Step 4. Select Open Network Settings.

Open Network Settings highlighted in the Network settings menu

Step 5. Choose between a wireless or wired connection. If you choose a wired connection, it will be connected to the Internet. If it is wireless, select the network that you want to connect to.

Contact your Network provider

Check your network settings with your network provider, ensure your router is correctly positioned and the speed and signal meet the minimum requirements.

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