Samsung Finance

Samsung Finance is only available for purchases of Samsung products online. To be eligible, you must be a UK resident over 18 years of age, hold a UK Bank or Building Society Account which allows Direct Debit set-up and have a valid identification document such as a passport, full or provisional driving license or an EU identity card. We will also ask you for your address history for the last three years, your financial dependencies, your annual income and if employed, your employers name.

Samsung Finance is available on order values between £150 and £10,000. For purchases between £150 and £250, you must pay a 20% deposit and can then spread the remainder of the cost over a duration of 12 months. For purchases between £250 and £10,000, you can pay a minimum deposit of 10% (you can choose to pay more upfront) and then spread the cost over a loan term of 12 to 36 months.

Before we offer you a loan, we will undertake a soft credit check with a Credit Reference Agency. Using this and the information you’ve told us in your application, we will understand your ability to make the monthly repayments on your loan and the kind of borrower you’ve been throughout your borrowing history. You will know before you are committed to the loan what APR we can offer you. Once you’ve accepted the loan, the soft credit check will be converted to a hard credit check. A hard credit check leaves a footprint on your credit report. You will be informed during your application process before this happens.

Samsung Finance is available on Samsung.com. When you apply, should you wish to proceed with the loan agreement, you’ll be given an instant decision and asked to sign your loan agreement digitally. Your loan is only available for goods, or services offered by Samsung. No money will be credited to your personal bank account. Instead, the value of your loan will be passed to Samsung in return for your purchased goods and services.

Your first Direct Debit repayment will be the later of: a month from the date of your loan if you take away your goods from a store on the day; or a month from the date you received your goods, if multiple items have been purchased, this will be one month from the date all your items have been received; or a date that you’ve agreed with us. This will be detailed in your welcome email and Samsung Finance customer portal. You can only change the date of your Direct Debit after the first repayment has been made.

If you change your mind and no longer want the loan, you’ll have 14 days to cancel your loan agreement from the date we confirm to you in writing that we have entered into this credit agreement or (if later) the date you received the goods. Just go to our help centre  https://help.samsungfinance.co.uk for more information or to submit a request. . You will need to arrange for your loan to be repaid in full or return your goods and services to samsung as per their terms and conditions of sale within 30 days from the date you notify us that you wish to cancel. We won’t charge you any fees or interest for doing this. After this 14-day period you'll be bound by the terms of your loan, but we don’t charge any early settlement fees if you wish to repay your loan in full or make any overpayments.

The Samsung Finance customer portal contains all your loan documentation, shows you when your next payment is due and allows you to make additional or catch-up repayments on your loan if needed. You will receive an email notification once your loan agreement has been processed. This welcome email will contain your loan agreement and details for when your loan will activate. It also provides you with information on how to register and manage your online account. If you forget your password, you can access your customer portal through www.samsungfinance.co.uk and select ‘forgotten your password’ and follow the instructions.

To change your name, address or email please go to our help centre https://help.samsungfinance.co.uk/  to submit a request. Due to security reasons, only the person who has the loan with Samsung Finance can make these changes.

You can change the date of your direct debit after your first repayment. To make any changes to your direct debit, please please go to our help centre  https://help.samsungfinance.co.uk/  to submit a request

We understand that situations may change and you may wish to purchase additional Samsung goods and services. Your existing loan cannot be increased however subject to your financial circumstances and a good repayment history with Samsung Finance, you may be eligible for a further loan agreement. Please note that the rate we offer on any new loan could be lower or higher than your existing loan but no higher than 9.9%. The loan amount and the rate we will lend you will depend on your personal circumstance and credit assessment.

The easiest way to get a copy of your statement is to download it from the Samsung Finance customer portal. This will be the same as the copy we will send you annually by email.

If you think you’re going to miss a repayment or your payment will be late, we ask that you contact us immediately on 0333 00 33 777† (lines are open 9am to 6pm Monday to Saturday) or if you prefer you can contact us via our help centre https://help.samsungfinance.co.uk/ . If a payment is received late or missed, this will be registered with a credit reference agency and could affect your credit rating. We may charge you a late payment fee of £12 on any late or missed payments under your credit agreement. Missing payments could have serious consequences. You may have to repay what you owe us early. Your credit records may be affected making it harder or more expensive to borrow in future. It could also result in legal proceedings being taken against you to recover what you owe. We want to help you avoid this, so if you think you will have any problems repaying your loan, please contact us immediately on 0333 00 33 777† (lines are open 9am to 6pm Monday to Saturday) or go our our help centre https://help.samsungfinance.co.uk/  - we are here to help

Getting turned down for a loan can be disheartening, especially if you don’t know why you were rejected. Your loan application may be rejected by Samsung Finance because you do not meet our lending criteria, we don’t think you can afford the loan and its repayments, or your credit history doesn’t meet our credit criteria. As part of the application, we obtained information from the credit reference agency, TransUnion International UK Limited. They can be contacted by phoning 0330 024 7574 or by visiting www.transunion.co.uk

If you are having financial difficulties, worried about making your repayments or you’ve already slipped behind, we are here to help you and find the support you need. Whatever the reason for the issues you have, we'll help you find a solution that works for you. Please contact us on 0333 00 33 777 (lines are open 9am to 6pm Monday to Saturday)  if you prefer you can contact us via our help centre https://help.samsungfinance.co.uk/. For free and impartial debt support, you could also talk to:

-Money helper: www.moneyhelper.org
-Citizens advice bureau: www.citizensadvice.org.uk
-Step change: www.stepchange.org
-Debt advice foundation: www.debtadvicefoundation.org
-National debt line: www.nationaldebtline.org

We aim to always provide the highest level of service to our customers. Should you feel that we have failed to meet your expectations, please contact us.  Complaints can be made via our help centre https://help.samsungfinance.co.uk/  where you can select the option for a complaint on our contact form and submit any supporting documentaion or you can call us on 0333 00 33 777† (lines are open 9am to 6pm Monday to Saturday) so that we can put it right quickly. 
As soon as we receive your complaint, we’ll investigate the issue raised and try to resolve the matter as soon as we can. We will keep you updated on our progress where the investigation takes more time. We endeavour to resolve any concerns you raise with us; however, if you are not satisfied with the outcome or you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the financial ombudsman service:
Email: complaint.info@financial-ombudsman.org.uk
Call: 0800 023 4567
Write to: the financial ombudsman service, exchange tower, harbour exchange square london E14 9SR.

The right to have your data deleted is known as the ‘right to erasure’; you may sometimes hear this called the ‘right to be forgotten’. You can ask us to delete any data that we hold on you or withdraw your consent from us using that data. In some circumstances, we will be able to do this if we no longer need your data for the original reason we collected it. For more information, please visit our help centre https://help.samsungfinance.co.uk/

Our customers have the right to access and receive a copy of the information that we hold on you and other supplementary information. Once we’ve received your request, we have one month to provide you with a response. If your request is particularly complex, we may take a further two months. We will need to be satisfied about the identity of the requester and therefore we will ask you for identification documentation.  For more information, please visit our help centre https://help.samsungfinance.co.uk/